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A leading wholesale club with hundreds of locations and billions in revenue struggled with disconnected inventory systems and high order cancellations, leading to lost sales opportunities. Without a single source of truth for inventory, the retailer faced inaccurate stock availability, frustrated customers, and operational inefficiencies.
By implementing OnePint.ai’s OneTruth, a modern cloud-native inventory visibility solution, the wholesaler centralized its inventory data, reduced cancellations by 40%, and increased conversions—all within four months.
A leading wholesale club with hundreds of locations and billions in revenue struggled with disconnected inventory systems and high order cancellations, resulting in lost sales and frustrated customers. Without a single source of truth for inventory, the retailer faced conflicting stock availability across stores, warehouses, and digital channels, leading to fulfillment delays and inefficiencies. The lack of real-time inventory visibility also caused frequent order cancellations, as online customers purchased items that were later found to be out of stock .
The wholesale club was facing two critical challenges: a fragmented view of inventory with no single source of truth and a high rate of order cancellations leading to significant lost sales. With hundreds of store locations and a growing digital presence, the lack of centralized inventory data created confusion and delays, directly impacting customer satisfaction and revenue.
Additionally, the disjointed system was causing frequent order cancellations due to inaccurate stock information, resulting in missed sales opportunities online. On the execution side, the club sought to enhance its inventory controls and move away from static safety stock calculations, while also reducing IT costs associated with troubleshooting and system reconciliation.
The wholesaler implemented OnePint.ai’s OneTruth, a modern cloud-native enterprise-grade Inventory Service designed to centralize inventory data, enhance real-time visibility, and reduce fulfillment errors. Within four months, the retailer transitioned from fragmented, unreliable inventory management to a unified system that provided accurate stock information across all channels. The new solution enabled real-time tracking of inventory, allowing teams to proactively manage stock allocation and ensure availability for customers at the moment of purchase.
With OneTruth, the retailer saw a 40% reduction in inventory-related order cancellations by eliminating discrepancies between stock levels and online availability. Additionally, with more accurate and dynamic inventory data, the company was able to increase conversion rates by 10 basis points, as shoppers were more likely to complete purchases knowing that products were truly available.
By integrating OneTruth, the wholesale club not only improved its operational efficiency but also reduced its reliance on outdated inventory safety stock calculations that often led to missed sales. The system’s built-in reporting, alerting, and reconciliation features allowed the retailer to quickly identify and resolve discrepancies, shortening root cause analysis cycles and preventing future stock-related cancellations. The transition to a real-time inventory solution meant that teams could respond faster to market demand, optimize fulfillment strategies, and make data-driven decisions with confidence.
By leveraging OnePint.ai’s OneTruth solution, the wholesale club has transformed its approach to inventory management, ensuring that customers receive accurate stock information and orders are fulfilled with precision. In less than four months, the retailer transitioned from a fragmented, inefficient system to a modern, AI-powered inventory service that delivers real-time insights and operational agility.
