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Pearl bracelets, gold bangles, and a necklace neatly arranged on a jewelry rack.

Case Study

North American Specialty Jewelry Retailer Reduces Excess Inventory and Achieves Conversion Lift with OneTruth

Zigzagging downward arrow representing a 5 million dollar reduction in excess inventory in one quarter.
$5m Reduction in Excess
Inventory in One Quarter
AI brain representing a 10% lift in conversions after predictive available to promise was implemented.
10% Lift in Conversions After
Predictive ATP Implementation​
Boxes moving around representing 15% increase in inventory turnover.
15% Increase in
Inventory Turnover
Calendar icon symbolizing the fast 3 month implementation timeline for the inventory management solution.
3 Month Solution
Implementation

In just one quarter, OneTruth’s predictive ATP and optimized sourcing logic boosted conversions by 17% and eliminated $5 million in excess inventory, delivering remarkable growth and efficiency

Executive Summary

A leading specialty jewelry retailer with nearly 2,800 stores and close to $8 billion in annual sales needed to improve one source of inventory to make better promises, while needing a better understanding of sourcing and capacity constraints. By implementing OneTruth from OnePint.ai, the retailer modernized its approach to inventory management, enhancing their omnichannel fulfillment capabilities and significantly reducing operational expenses. Within three months, the retailer implemented predictive ATP and an enhanced sourcing logic, driving a notable lift in online conversion rates and eliminating millions of dollars in excess inventory.

The Customer

North America’s largest specialty jewelry retailer, boasting over 2,800 stores and nearly $8 billion in annual sales, selected OnePint.ai to enhance its inventory management and omnichannel fulfillment capabilities. Recognizing an opportunity to prioritize aging store inventory, the retailer sought to move away from rigid, legacy order management system (OMS) logic and toward a more flexible system that would address both inventory visibility and sourcing complexity.

Close-up of gold diamond rings on display.

The Challenge and Opportunity

In pursuit of a more strategic fulfillment model, the retailer aimed to incorporate aging store inventory into its sourcing decisions while still considering distribution center availability on a per-SKU basis.

Attempting to adapt the existing order management system posed two major hurdles: first, the legacy OMS performance would suffer without substantial infrastructure upgrades, and second, integrating inventory age into the existing sourcing algorithm required extensive customization. These limitations hindered the retailer’s ability to manage capacity constraints and provide accurate, real-time promises to customers.

Gold and diamond rings displayed at a specialty jewelry retailer.

The Solution

The retailer enhanced its legacy OMS with OneTruth, OnePint.ai’s modern, cloud-native solution that unifies promising, inventory, sourcing and capacity. The unified source of inventory integrated directly with the retailer’s legacy OMS. OneTruth introduced a SKU and store node ranking system based on inventory age, capacity, and fulfillment constraints. Rather than replacing the legacy sourcing engine, OneTruth augmented it through two extension points, one for retrieving the SKU/store ranking and another for passing updated node data to the existing sourcing engine. This approach minimized risk, reduced time to deployment, and allowed the retailer to incorporate additional factors—such as sales velocity—into its sourcing logic without requiring expensive infrastructure upgrades.

The Results

Within one quarter, the retailer reduced $5 million in excess inventory by prioritizing aging store stock through OneTruth’s advanced sourcing and capacity-aware logic. Online conversions rose by 17 percent following the implementation of predictive ATP, which gave customers greater confidence in product availability.

Additionally, 15 percent of online orders are now fulfilled from previously unproductive locations, further reducing overall carrying costs. The entire initiative, from requirements gathering to full deployment, was completed in just under three months. By avoiding additional infrastructure fees from the legacy OMS vendor, the retailer underscored both the cost-effectiveness and strategic foresight of adopting OneTruth, which now serves as the backbone for its modernized, data-driven approach to omnichannel order fulfillment.